Exchanges & returns

Returning jewellery of proper quality

Silver and gold-plated jewellery are items made of precious metals. Under Resolution No. 172 of the Cabinet of Ministers of Ukraine of 19 March 1994, such items of proper quality cannot be returned. But if a piece doesn't suit you, you can exchange it within 14 days — see the terms below.

If the piece is defective

If you find a manufacturing defect, message or call us and send a photo. In line with the Law of Ukraine “On Consumer Rights Protection” we'll offer a replacement, a repair or a refund.

Check your order on receipt

We recommend inspecting the parcel at the Nova Poshta branch before you leave the counter. If the packaging or the piece is damaged, ask the staff to draw up a report and let us know — this way we'll sort everything out faster.

Exchange is possible

You can exchange a piece within 14 days of receiving your order if it doesn't suit you:

• for another size of the same design — ring, bracelet or chain;
• for another piece from our catalogue; if it costs more, you pay the difference.

The piece must show no signs of wear and be in its branded packaging with the tag and seal intact.

Exchange is not possible

Unfortunately, we can't exchange a piece if:

• more than 14 days have passed since you received it;
• the tag or seal has been removed or damaged;
• the piece has been worn or has scratches, deformations or other damage;
• the piece has changed colour due to contact with water (pool, sea), cosmetics, perfume or household chemicals;
• the piece was made to order — with engraving, a name or a date.

How to arrange an exchange

1. Message or call us: give your order number and tell us what you'd like to exchange.
2. We'll confirm the exchange and send you the address to ship it to.
3. Send the piece with Nova Poshta — together with the tag, seal and packaging.
4. As soon as we receive and check the piece, we'll send you the new one.

The buyer pays for shipping for an exchange. If the reason for the exchange is a defect, we cover the shipping.